Warranty & Return Policy
1. General Warranty Information
1.1. WE VAPE SHOP LTD is committed to providing high-quality products. Our warranty policy applies to all disposable vapes, rechargeable vapes, liquids, and IQOS products purchased from our store.
1.2. This warranty is only valid for the original purchaser and is non-transferable.
2. Warranty Coverage
2.1. Disposable Vapes: We offer a limited warranty of 30 days from the date of purchase for defects in materials or workmanship. This warranty does not cover normal wear and tear, misuse, or damage caused by user error.
2.2. Rechargeable Vapes: We offer a limited warranty of 90 days from the date of purchase for defects in materials or workmanship. This warranty does not cover normal wear and tear, misuse, or damage caused by user error.
2.3. Liquids: Due to the nature of the product, we do not offer a warranty on liquids. Please inspect your liquids upon receipt to ensure they are correct.
2.4. IQOS Products: We offer a limited warranty of 1 year from the date of purchase for defects in materials or workmanship. This warranty does not cover normal wear and tear, misuse, or damage caused by user error.
3. Warranty Exclusions
3.1. The warranty does not cover:
- Products purchased from unauthorized retailers or resellers.
- Damage resulting from misuse, abuse, or improper maintenance.
- Normal wear and tear, including aesthetic damage such as scratches, dents, or discoloration.
- Damage caused by modifications or alterations.
- Products with the serial number removed or defaced.
4. Filing a Warranty Claim
4.1. To file a warranty claim, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number] with the following information:
- Proof of purchase (order number or receipt).
- Description of the issue.
- Photos or videos of the defective product.
4.2. Our customer service team will review your claim and, if approved, provide instructions for returning the defective product.
4.3. The customer is responsible for shipping costs associated with returning the defective product. If the warranty claim is approved, we will cover the cost of shipping the replacement product to you.
5. Returns and Exchanges
5.1. Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless the product is defective upon receipt.
5.2. If you receive a defective product, please contact us within 48 hours of delivery to report the issue.
5.3. For approved defective product returns, we will offer a replacement or a refund at our discretion.
6. Return Process for Defective Products
6.1. Contact our customer service team with the required information (see section 4.1).
6.2. If the return is approved, package the defective product securely to prevent damage during transit.
6.3. Ship the product to the address provided by our customer service team. Include a copy of the original proof of purchase and any additional documentation requested.
6.4. Once we receive the returned product and verify the defect, we will process your replacement or refund within 7-10 business days.
7. Limitation of Liability
7.1. [Your Company Name] is not liable for any incidental, indirect, or consequential damages arising from the use or inability to use our products.
7.2. Our maximum liability shall not exceed the original purchase price of the product.
8. Changes to the Warranty & Return Policy
8.1. We reserve the right to update or modify this Warranty & Return Policy at any time. Any changes will be effective immediately upon posting.
8.2. Your continued use of our services after any changes constitutes your acceptance of the new policy.
9. Contact Information
9.1. For any questions or concerns regarding your warranty or return, please contact our customer service team at info@wevapeshop.co.uk or 07444639664.
