1. General Terms
1.1. These Shipping and Handling Terms and Conditions (“Terms”) apply to all orders placed with WE VAPE SHOP LTD for disposable vapes, rechargeable vapes, liquids, and IQOS products.
1.2. By placing an order, you agree to these Terms, which form a part of our General Terms and Conditions.
2. Shipping Eligibility
2.1. We ship to locations where the sale of vaping products is legal.
2.2. It is your responsibility to ensure compliance with local laws regarding the import and use of our products.
3. Age Verification
3.1. By placing an order, you confirm that you are at least 21 years old or the legal age for purchasing vaping products in your jurisdiction, whichever is higher.
3.2. Age verification is required at the time of delivery. The recipient must provide valid government-issued identification to confirm their age.
4. Order Processing
4.1. Orders are processed within 1-6 business days after receipt.
4.2. Orders placed on weekends or holidays will be processed the next business day.
5. Shipping Methods and Delivery Times
5.1. We offer various shipping methods to accommodate your needs. Shipping options and estimated delivery times are displayed at checkout.
5.2. Standard shipping typically takes 5-14 business days. Expedited shipping options are available for an additional fee.
5.3. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers or unforeseen circumstances.
6. Shipping Fees
6.1. Shipping fees are calculated based on the weight of your order, shipping method, and destination.
6.2. Any applicable shipping fees will be displayed at checkout before you complete your purchase.
7. International Shipping
7.1. We ship internationally to select countries. International shipping rates and delivery times vary by destination.
7.2. The recipient is responsible for any customs duties, taxes, or import fees that may apply.
7.3. We are not responsible for delays caused by customs clearance.
8. Handling and Packaging
8.1. All products are carefully inspected and securely packaged to ensure safe delivery.
8.2. In the event of a discrepancy or damage upon delivery, please contact us within 48 hours to report the issue.
9. Tracking Orders
9.1. Once your order has been shipped, you will receive a confirmation email with tracking information.
9.2. You can track your order through the carrier’s website using the tracking number provided.
10. Lost or Stolen Packages
10.1. We are not responsible for lost or stolen packages confirmed to be delivered to the address provided.
10.2. If your package is lost or stolen, please contact the carrier to file a claim. We will assist as necessary in the claims process.
11. Returns and Exchanges
11.1. Due to the nature of our products, all sales are final. We do not accept returns or exchanges.
11.2. In the event of a defective product, please contact us within 30 days of purchase for a replacement or refund.
12. Changes to Shipping and Handling Terms
12.1. We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting.
12.2. Your continued use of our services after any changes constitutes your acceptance of the new Terms.
13. Contact Information
13.1. For any questions or concerns regarding your order or these Terms, please contact our customer service team at info@wevapeshop.co.uk or 07444639664.
